Terms & Conditions

Set along the iconic Mall Road, Hotel Willow Banks stands as a timeless landmark rooted in a legacy that dates back to 1871. Originally owned by James Craddock, known as the ‘Architect and Builder of Shimla’, this historic estate reflects the charm of an era defined by elegance and gracious living.

Reimagined as a contemporary 4-star retreat, the hotel seamlessly blends heritage character with modern comforts. Thoughtfully designed to complement its natural surroundings, it offers guests the rare luxury of tranquil Himalayan views alongside the vibrant energy of Mall Road just steps away.

A stay here is as much about experiences as it is about comfort. The hotel is home to some of Shimla’s most loved dining and social spaces, including Cafe Simla Times for relaxed café moments, Eighteen71 Cookhouse & Bar for refined dining, the lively rooftop vibe at SkyBar Shimla, and the energetic nightlife experience at Shimla Brewing Company. For those with a sweet tooth, Beyond Gelato adds a delightful indulgent touch to the overall experience.

For rejuvenation and leisure, guests can unwind at Akasa Spa, stay active at the fitness centre, or enjoy indoor recreation. With a spacious banquet venue accommodating up to 500 guests, the hotel is an ideal destination for conferences, celebrations, and weddings in Shimla.

Backed by warm, personalized service and essential conveniences including a travel desk, doctor on call, laundry, room service, and seamless lift access, every stay at Hotel Willow Banks is designed to be comfortable, memorable, and effortlessly enjoyable.

Trade Name : Hotel Willow Banks

Address: Hotel Willow Banks, Near Mall Road, Mall Road, Shimla 171001

Legal Name: Harsaranjit Singh Kochhar

Contact Number: 84478-25855

Email ID: info@willowbanks.com , sales@willowbanks.com

1. Nature of Business

Hotel Willow Banks provides online booking of hotel accommodation, including rooms and suites, along with associated hospitality services.

2. Accommodation Categories

The hotel offers the following room categories:

• Deluxe Room (Mall Road Facing with Bathtub)
• Super Deluxe Room (Balcony with Bathtub)
• Premium Room (Large Balcony with Bathtub)
• Premium Room with Kitchenette
• Club Room (Balcony with Bathtub)
• Luxury Room (Balcony with Bathtub)
• Interconnected Family Rooms with Jacuzzi

3. Pricing Policy (Dynamic Pricing Disclosure)

• Room tariffs are not fixed and are determined dynamically based on:
  • Seasonality
  • Demand and availability
  • Room category
  • Number of occupants
  • Inclusions and offers
• Final pricing is displayed in real-time at the time of booking on the website booking engine before payment is made.
• Prices may vary for the same room category across different dates and booking conditions.
• All prices are quoted in INR (₹).
• Applicable taxes (including GST) are charged extra as per government regulations.

4. Inclusions & Amenities

All rooms are equipped with standard amenities including:

• Comfortable bedding (king/twin)
• Attached bathroom with shower and/or bathtub
• Wi-Fi access
• LED television
• Tea & coffee maker
• Mini refrigerator
• Electronic safe
• Hair dryer
• 24-hour room service
• Hot and cold water supply
• Heating facilities (seasonal)

5. Meal Plans & Additional Charges

• Rooms are generally offered on Room Only (EP Plan) basis unless specified otherwise.
• Meals and add-on services (breakfast, lunch, dinner, spa, etc.) are available at additional cost.
• Pricing for add-ons is displayed at the time of selection/booking.

6. Occupancy Policy

• Children below a certain age may stay complimentary without an extra bed (as per hotel policy at the time of booking).
• Extra guests are chargeable as per applicable rates displayed during booking.

7. Additional Services

The hotel also offers:

• Restaurants & café services
• Spa & wellness treatments
• Salon services
• Banquet and event facilities
• Travel and concierge assistance

(Charges for these services are separate and displayed at the point of purchase.)

8. Important Notes

• Prices and availability are subject to change without prior notice.
• The confirmed amount payable is the amount shown at the final booking/payment page.
• Any promotional offers, discounts, or inclusions are subject to specific terms displayed at the time of booking.

1. Search & Selection

   • Customers visit the official website and access the online booking engine.
   • They enter details such as:
     • Check-in date
     • Check-out date
     • Number of guests (adults/children)
   • Available room categories and real-time prices are displayed based on the selected criteria.

2. Room Selection

   • Customers review available room types, inclusions, and applicable rates.
   • Pricing displayed is dynamic and based on real-time availability and demand.
   • Customers select their preferred room category and proceed to booking.

3. Booking Details

   • Customers enter required details including:
     • Name
     • Contact number
     • Email address
   • Any special requests may also be submitted at this stage.

4. Price Review

   • A detailed booking summary is shown, including:
     • Room tariff (as per selected dates and category)
     • Applicable taxes (GST)
     • Add-ons (if selected)
   • Final payable amount is clearly displayed before proceeding to payment.

5. Payment Process

   • Customers proceed to the secure payment gateway to make payment via:
     • Credit Card
     • Debit Card
     • Net Banking / UPI (if enabled)
   • Payment is processed through a secure, encrypted payment gateway integration.

6. Booking Confirmation

   • Upon successful payment:
     • A booking confirmation is generated instantly
     • Confirmation details are shared via email and/or SMS

7. Modification / Cancellation

   • Customers may modify or cancel bookings as per the applicable cancellation policy.
   • Any refunds, if applicable, are processed as per the stated policy.

8. Check-in at Hotel

   • Customers present their booking confirmation and valid ID at the hotel during check-in.
   • The hotel verifies booking details and completes the check-in process.

Important Notes

• All bookings are subject to availability.
• Prices are dynamic and confirmed only at the time of payment.
• The booking is considered confirmed only after successful payment and receipt of confirmation.